Terms and Privacy

Terms & Conditions

Last Updated: 20 August 2026

Welcome to Fairy Tails Taxi Service. These Terms & Conditions govern your use of our website and the taxi, airport transfer, city ride and outstation transportation services provided by Fairy Tails Taxi Service.

By using our website, submitting a booking request, or using our services, you agree to these Terms & Conditions.

1. About Our Services

Fairy Tails Taxi Service provides private transportation services from Visakhapatnam, including:

• Airport pickup and drop services
• City taxi services
• Outstation one-way trips
• Outstation round trips
• Private car and dedicated driver services
• Pre-booked transportation to destinations based on customer requirements

All bookings are subject to vehicle and driver availability.

2. Booking Requests

Submitting a booking request through our website does not automatically guarantee a confirmed booking.

After receiving your request, Fairy Tails Taxi Service may contact you by phone or WhatsApp to:

• Confirm your journey details
• Check vehicle and driver availability
• Confirm pickup and drop locations
• Confirm the applicable fare
• Clarify any special requirements

A booking is considered confirmed only after Fairy Tails Taxi Service communicates confirmation to the customer.

3. Customer Information

Customers are responsible for providing accurate information when making a booking request, including:

• Full name
• Mobile/WhatsApp number
• Pickup location
• Destination
• Travel date
• Pickup time
• Number of passengers
• Flight details, where applicable
• Vehicle preference
• Special requirements

Incorrect or incomplete information may result in delays, additional charges or inability to provide the requested service.

4. Airport Transfers

For airport pickup and drop services, customers should provide accurate flight information wherever possible.

Customers are responsible for informing Fairy Tails Taxi Service about significant changes to their flight schedule.

Airport pickup arrangements, including waiting time and parking arrangements, may be subject to the applicable booking terms and charges.

5. Fares and Charges

Taxi fares are determined based on the requirements of each journey and the selected vehicle category.

The final fare may depend on factors including:

• Pickup and drop locations
• Distance
• One-way or round-trip travel
• Vehicle type
• Waiting time
• Additional stops
• Toll charges
• Parking charges
• Airport charges
• State permits or applicable government charges
• Other additional services requested by the customer

The applicable fare and additional charges will be communicated to the customer where reasonably possible before confirmation.

6. Toll, Parking and Other Charges

Unless specifically included in the quoted fare, the customer may be responsible for applicable:

• Toll charges
• Parking charges
• Airport parking or waiting charges
• Entry fees
• State permits
• Other applicable government or road-related charges

The treatment of such charges will be communicated during the booking process where applicable.

7. Cancellation and Rescheduling

Customers may cancel or request to reschedule a confirmed booking up to 2 hours before the scheduled pickup time.

Cancellation more than 2 hours before pickup

A cancellation made 2 hours or more before the scheduled pickup time will not be subject to the 100% cancellation charge.

Cancellation within 2 hours of pickup

If a confirmed booking is cancelled less than 2 hours before the scheduled pickup time, 100% of the confirmed booking fare will be chargeable.

This policy also applies where the customer:

• Cancels after the 2-hour cancellation window
• Fails to arrive at the agreed pickup location
• Is unavailable when the driver arrives
• Provides an incorrect pickup location that prevents the driver from completing the pickup
• Cannot be contacted at the scheduled pickup time
• Cancels after the driver has been dispatched within the 2-hour period

Example

If your scheduled pickup time is 6:00 PM, cancellation should be made by 4:00 PM to avoid the 100% cancellation charge.

Rescheduling

Requests to reschedule a booking should be made as early as possible.

Rescheduling within 2 hours of pickup may be treated as a cancellation and may be subject to the 100% booking fare.

8. Airport Booking Changes

Customers should inform Fairy Tails Taxi Service as soon as possible about flight delays, cancellations or schedule changes.

Where a flight change results in a change to the agreed pickup arrangement, additional waiting, parking or other applicable charges may apply.

Cancellation within the applicable 2-hour period remains subject to the 100% cancellation charge.

9. Customer Responsibilities

Customers are expected to:

• Provide accurate booking information
• Be available at the agreed pickup location and time
• Treat the driver and vehicle respectfully
• Follow applicable traffic and safety regulations
• Use seat belts where required
• Avoid carrying prohibited or illegal items
• Ensure children and vulnerable passengers are appropriately supervised

Customers may be responsible for damage to the vehicle caused by intentional or negligent actions.

10. Luggage

Customers should inform Fairy Tails Taxi Service in advance if they are carrying unusually large, heavy or excessive luggage.

Luggage capacity depends on the vehicle selected.

Fairy Tails Taxi Service cannot guarantee accommodation of luggage that exceeds the reasonable capacity of the booked vehicle.

11. Driver and Vehicle Availability

Fairy Tails Taxi Service makes reasonable efforts to provide the vehicle and driver confirmed for a booking.

However, circumstances including:

• Vehicle breakdown
• Traffic restrictions
• Road closures
• Accidents
• Severe weather
• Government restrictions
• Emergencies
• Other circumstances beyond our reasonable control

may require us to provide an alternative vehicle or driver or, in exceptional circumstances, cancel or reschedule a journey.

12. Safety

Customers must comply with applicable road safety laws and reasonable instructions from the driver.

Seat belts must be used as required by applicable law.

The driver may refuse or discontinue a journey if they reasonably believe that continuing the journey would create a serious safety or legal risk.

13. Prohibited Activities

Customers must not use Fairy Tails Taxi Service vehicles for:

• Illegal activities
• Transportation of prohibited goods
• Transportation of dangerous materials without appropriate authorization
• Any activity that may endanger the driver, passengers or public
• Any activity prohibited under applicable law

14. Website Information

We make reasonable efforts to keep information on our website accurate and current.

However, service availability, routes, vehicle availability, fares, images and other information may change without prior notice.

Vehicle images shown on the website may be illustrative and may not represent the exact vehicle assigned to every booking.

15. Third-Party Services

Our website may contain links or integrations with third-party services such as WhatsApp, Google Maps, payment providers, analytics services or other external platforms.

Fairy Tails Taxi Service is not responsible for the availability, content, privacy practices or policies of third-party platforms.

Use of third-party services is subject to their respective terms and policies.

16. Delays and Unforeseen Circumstances

Fairy Tails Taxi Service is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Traffic congestion
• Accidents
• Road closures
• Weather conditions
• Vehicle breakdowns
• Government restrictions
• Public events
• Other unforeseen circumstances

Customers are responsible for allowing sufficient travel time, particularly when travelling to airports, railway stations, business appointments or other time-sensitive destinations.

17. Limitation of Liability

Fairy Tails Taxi Service will make reasonable efforts to provide reliable transportation services.

However, we cannot guarantee that every journey will be completed within a particular travel time due to circumstances beyond our control.

To the extent permitted by applicable law, Fairy Tails Taxi Service will not be responsible for indirect or consequential losses arising from delays or circumstances beyond our reasonable control.

18. Changes to These Terms

Fairy Tails Taxi Service may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version will be published on this page with the revised Last Updated date.

19. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact us:

Fairy Tails Taxi Service
Visakhapatnam, Andhra Pradesh, India

Phone: +91 77996 63304
WhatsApp: +91 77996 63304

Privacy Policy

Last Updated: 20 August 2026

Fairy Tails Taxi Service respects your privacy and is committed to protecting the personal information you provide when using our website and transportation services.

This Privacy Policy explains what information we collect, how we use it and how we protect it.

1. Information We Collect

When you contact us, request a taxi or submit a booking request, we may collect information such as:

• Full name
• Mobile phone number
• WhatsApp number
• Pickup location
• Destination
• Travel date
• Pickup time
• Number of passengers
• Flight number or flight details for airport transfers
• Vehicle preference
• Special travel requirements
• Additional information you voluntarily provide through forms, calls or messages

We only request information that is reasonably necessary to respond to your enquiry and provide our services.

2. How We Use Your Information

We may use your information to:

• Respond to your booking request
• Confirm vehicle availability
• Provide fare information
• Arrange your taxi and driver
• Contact you regarding your journey
• Coordinate airport pickups and drops
• Communicate booking changes
• Provide customer support
• Handle cancellations and rescheduling
• Improve our services
• Respond to enquiries, feedback or complaints
• Maintain appropriate business and transaction records

3. WhatsApp Communication

If you choose to communicate with us through WhatsApp, information you send to us may include your name, phone number, journey details and other information you voluntarily provide.

WhatsApp is operated by a third party and is subject to its own terms and privacy policies.

4. Phone Calls and Messages

We may contact you using the phone number or WhatsApp number you provide.

Communication may be necessary to:

• Confirm your booking
• Discuss your journey
• Confirm the fare
• Provide driver or pickup information
• Handle changes or cancellations
• Respond to your enquiry

5. Website Forms

When you submit information through our booking or enquiry forms, the information may be transmitted to Fairy Tails Taxi Service for the purpose of responding to your request and arranging services.

Please do not submit passwords, complete payment-card information or other unnecessary sensitive information through our website forms.

6. Location Information

We may receive pickup and destination information that you voluntarily provide when requesting a taxi.

This information is used to understand your journey and provide the requested transportation service.

We do not require continuous tracking of your device simply to submit a booking request.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate the website
• Remember certain preferences
• Understand website usage
• Improve website performance
• Support analytics
• Support marketing activities, where applicable

You may be able to manage or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

8. Analytics and Third-Party Services

We may use third-party services for website hosting, analytics, maps, communication, advertising, security or other business functions.

These services may process certain information according to their own privacy policies.

Where third-party services are used, we take reasonable steps to use them appropriately for our website and business operations.

9. Sharing of Information

We do not sell your personal information.

We may share relevant information with:

• Drivers assigned to your booking
• Employees or representatives of Fairy Tails Taxi Service
• Service providers supporting our website or business
• Communication providers
• Payment providers, where applicable
• Authorities where disclosure is required by law

For example, a driver may need your name, pickup location and destination to complete your booking.

We only share information where reasonably necessary for providing the service, operating our business, complying with legal obligations or protecting our legitimate interests.

10. Payment Information

If payments are processed through a third-party payment provider, your payment information may be processed directly by that provider.

Fairy Tails Taxi Service does not intend to collect or store complete payment-card information through ordinary website enquiry or booking forms.

11. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for purposes including:

• Managing bookings
• Customer service
• Business records
• Accounting
• Legal or regulatory requirements
• Resolving disputes
• Protecting our business and customers

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Choices

Subject to applicable law, you may contact us to:

• Ask about personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask questions about how your information is used
• Withdraw consent where processing is based on consent

Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.

14. Children’s Privacy

Our website and transportation services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect unnecessary personal information from children.

15. External Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content or security of external websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

16. Changes to This Privacy Policy

Fairy Tails Taxi Service may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The latest version will be published on this page with the revised Last Updated date.

17. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Fairy Tails Taxi Service
Visakhapatnam, Andhra Pradesh, India

Phone: +91 77996 63304
WhatsApp: +91 77996 63304